Point of Sale (POS)
Pronto POS is part of the Pronto Xi ERP ecosystem, designed mainly for retail, wholesale, and trade businesses. It tightly integrates with inventory, finance, CRM, and reporting—so everything happens in one system.
Overview
Redesigned the Point of Sale (POS) experience to improve speed, accuracy, and usability for frontline retail staff operating in fast-paced environments.The goal was to transform POS from a slow, error-prone system into a high-performance, intuitive transaction experience that supports real-world retail workflows.
Problem
The existing POS system created friction during live transactions in Pronto Xi:
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Slow and multi-step checkout process
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High error rates during item selection and payment
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Poor visibility of transaction status
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Inefficient handling of edge cases (returns, discounts, overrides)
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Heavy reliance on training
In real-world retail environments, this led to:
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Longer queues
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Frustrated staff and customers
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Lost productivity
Users
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Retail staff (cashiers)
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Store managers
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Inventory/operations teams
High-pressure environment → speed and clarity are critical
My Role
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UX Designer (Product role)
Owned the initiative end-to-end: -
Discovery → Problem framing → Design → Validation → Delivery
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Worked closely with:
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Product & Engineering
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Retail stakeholders
DESIGNS
Card Payment
Insufficient Amount
Change Due
Sale successfully completed
UX PROCESS
1. Discover
Methods:
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Observed real POS usage in retail environments
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Conducted interviews with store staff
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Analysed transaction errors and delays
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Reviewed support issues
Key Insights:
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Users needed speed and muscle memory, not complex UI
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Errors occurred during fast interactions under pressure
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Staff relied on workarounds instead of system efficiency
Insight:
POS is not a typical UI—it’s a real-time performance system
2. Define
Reframed the problem:
“Design a fast, low-friction transaction system for real-world usage under pressure”
Key Goals:
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Reduce transaction time
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Minimise errors
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Support real-world retail behaviour
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Improve usability under pressure
3. Progressive Disclosure Strategy
4. Prototype & Validate
Methods:
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Interactive prototypes
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Scenario-based testing (real retail scenarios)
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Iterative feedback from users
Focus:
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Transaction speed
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Error rates
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Ease of use under pressure
5. Deliver & Iterate
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Delivered improvements incrementally
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Collaborated closely with Engineering
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Refined based on real-world usage
USER TEST
POS integrated with Retail Module in Pronto Xi.
Interface design Mockup
ICONOGRAPHY
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WIREFRAMES
“Designing for POS is about performance, not features.
By focusing on speed, clarity, and real-world behaviour, we significantly improved both user efficiency and customer experience.”
Pronto Xi POS is an integrated retail solution that enables fast, accurate transactions with real-time ERP connectivity, improving efficiency, inventory visibility, and customer experience.